What is the procedure for switchboard or system downtime and backup communications?

What is the procedure for switchboard or system downtime and backup communications?

• A. Activate backup system, notify agencies, continue logging, test lines, switch back when service is restored.
• B. Activate backup system and immediately discontinue logging.
• C. Ignore the downtime and hope for restoration.
• D. Switch to a different system permanently.

Answer: (A)

During switchboard or system downtime, the priority is to maintain service and keep an accurate record of events. Activate the backup system so dispatch and call-taking can continue without interruption. Notify all affected agencies and internal stakeholders so everyone knows to use the backup path and remains aware of ongoing incidents. Continue logging on the backup system to preserve a complete, auditable record of all calls and actions. Test the backup lines to ensure they’re operational and clear before relying on them for live traffic. Switch back to the primary system only after service is restored and verified, and document the downtime and the switchback. This approach preserves continuity, coordination, and accountability.

During switchboard or system downtime, the priority is to maintain service and keep an accurate record of events. Activate the backup system so dispatch and call-taking can continue without interruption. Notify all affected agencies and internal stakeholders so everyone knows to use the backup path and remains aware of ongoing incidents. Continue logging on the backup system to preserve a complete, auditable record of all calls and actions. Test the backup lines to ensure they’re operational and clear before relying on them for live traffic. Switch back to the primary system only after service is restored and verified, and document the downtime and the switchback. This approach preserves continuity, coordination, and accountability.