How should an emergency call be logged in CAD compared to a non-emergency information call?

How should an emergency call be logged in CAD compared to a non-emergency information call?

• A. Emergency calls should be logged with Information only.
• B. Non-emergency information calls should be logged as high priority.
• C. Emergency calls require immediate response and high priority; non-emergency information calls are inquiries or tips; log with appropriate priority and disposition (Information only).
• D. All calls in CAD are logged the same way.

Answer: (C)

The main idea here is using priority and disposition to reflect urgency in CAD. Emergencies demand immediate response, so they’re logged with high priority to trigger rapid dispatch, fast resource deployment, and tracking as an active incident. The information gathered during an emergency entry helps responders locate and assess the scene quickly and ensures the incident is treated with appropriate urgency from the moment it’s logged. Non-emergency information calls are not threats or actions-needed events; they’re inquiries, tips, or routine information. They should be entered with the proper, lower priority that matches their non-urgent nature, and the disposition should reflect that no immediate action is required beyond recording the information (often “Information only”). If a follow-up is needed, the log can be updated or a task created, but the initial entry should not be treated as an urgent incident. This approach ensures real emergencies aren’t delayed by lower-priority entries, while non-urgent information remains documented without pulling responders away from higher-priority calls.

The main idea here is using priority and disposition to reflect urgency in CAD. Emergencies demand immediate response, so they’re logged with high priority to trigger rapid dispatch, fast resource deployment, and tracking as an active incident. The information gathered during an emergency entry helps responders locate and assess the scene quickly and ensures the incident is treated with appropriate urgency from the moment it’s logged.

Non-emergency information calls are not threats or actions-needed events; they’re inquiries, tips, or routine information. They should be entered with the proper, lower priority that matches their non-urgent nature, and the disposition should reflect that no immediate action is required beyond recording the information (often “Information only”). If a follow-up is needed, the log can be updated or a task created, but the initial entry should not be treated as an urgent incident.

This approach ensures real emergencies aren’t delayed by lower-priority entries, while non-urgent information remains documented without pulling responders away from higher-priority calls.