How should a non-emergency information call be logged in CAD?

How should a non-emergency information call be logged in CAD?

• A. Treat as an emergency and dispatch units immediately.
• B. Log with appropriate priority and disposition (Information only).
• C. Do not log the call.
• D. Delete the call after 24 hours.

Answer: (B)

Non-emergency information calls still need a formal CAD entry to keep an accurate, auditable record. The best approach is to log the call with an appropriate priority and set the disposition to Information only. This shows the call was received and reviewed, but no units were dispatched, so resources aren’t tied up unnecessarily. This logging keeps the information retrievable for future reference, statistics, trends, or follow-up if needed, and it maintains accountability and data integrity within the system. It avoids misclassifying the call as an emergency, which would pull in responders and waste resources, and it avoids leaving the entry out or deleting it, which would violate policy and hinder records management.

Non-emergency information calls still need a formal CAD entry to keep an accurate, auditable record. The best approach is to log the call with an appropriate priority and set the disposition to Information only. This shows the call was received and reviewed, but no units were dispatched, so resources aren’t tied up unnecessarily.

This logging keeps the information retrievable for future reference, statistics, trends, or follow-up if needed, and it maintains accountability and data integrity within the system. It avoids misclassifying the call as an emergency, which would pull in responders and waste resources, and it avoids leaving the entry out or deleting it, which would violate policy and hinder records management.